Privacy

At Come Back Shack we strive to protect your privacy and rights. We have set forth this statement to explain the information we collect from you, how we use that information, and your legal rights regarding that information.

Who has access to my information?

The information you provide is controlled by Family Only Inc, DBA Come Back Shack PO Box 2676, Boone, NC 28607 ("Data Controller").

What information do we collect and how do we use it?

When you book a catering, we need to know details about your event including time, date, place. We also ask for information from you including email address, billing address and payment information. This information allows us to communicate with you about your event and to execute the catering itself.

If you choose to pay by credit or debit card, you will be asked to provide your card details on a secure form using 128-bit encryption. These are held securely on our own in-house web servers and transferred securely to our electronic order processing system. All credit card refunds are made through Family Only Inc who ensures the correct card is credited.

When you choose to contact us through a web form, we need your name, email address, and telephone number. This information is used to contact you if we need to respond to your question.

We personalize your shopping experience by remembering information about you with the use of cookies. A cookie is commonly used file containing information you previously submitted. It resides on your computer.

We use a cookie to store information about your event during your visit to our website.

We may use your personal information in the prevention and detection of fraud.

How do we protect your information?

When book a catering with us, we take all reasonable steps to ensure your personal information is stored safely on our servers. Only employees of the Data Controller can access your information. Only the Data Controller will process your information for completion of your booking and the execution of the catering. In accordance with established data protection legislation we follow strict security procedures in the storage and disclosure of information you provide to prevent unauthorized access. Our procedures mean we may occasionally request proof of identity before disclosing information to you. We cannot however guarantee the security of any data you disclose to us online.

Do we disclose your information to third parties?

We do not sell, trade or rent your personal information to third parties.

We employ other companies and individuals to perform functions on our behalf. These may include employees working on a catering job and vendors providing supplies to our locations. These companies will have access to your personal information, but may not use it for any other purpose and are required to process the data in accordance with US Privacy Policy legislation.

Your consent and rights

By using our website you consent to the collection and use of this information by Come Back Shack. Changes to this privacy policy will be posted to this page so that you are kept informed of the information we collect, how we use it, and under what circumstances we disclose it.

Please note the information you provide will not be transferred out of the US.

Under US Privacy Policy legislation you have a right to see the personal information that we keep about you, upon receipt of written request (by mail or email) to the address below.

Your comments

We welcome comments on our privacy policy. Please email your questions and comments to info@comebackshack.com or call us at 828-265-2798. Alternatively, you can write to us at the following address:

Come Back Shack 
PO Box 2676
Boone, NC 28607