Privacy
At Come Back Shack we strive to protect your privacy and rights. We have set forth this statement to explain the information we collect from you, how we use that information and your legal rights regarding that information.
Information We Collect
The Personal Information we collect depends upon, and is limited to, the nature of the services you request, your transaction, your request or inquiry about or with us, but may include your name, contact information, geolocation (physical location or movements), payment information, your IP address, type of operating system, device information, the time, nature and duration of your visit to our website(s), information as to how you use or have used our services and/or your preferences and other information that you may provide to us. When we collect Personal Information we will, when appropriate and practicable, explain to you why we are collecting it and how we plan to use it. In some circumstances we also may receive information from third parties.
Who has access to my information?
The information you provide is controlled by Family Only Inc.
What information do we collect and how do we use it?
If you choose to pay by credit or debit card, you will be asked to provide your card details on a secure form using 128-bit encryption. These are held securely on our own in-house web servers and transferred securely to our electronic order processing system. All credit card refunds are made through Family Only Inc who ensures the correct card is credited.
When you choose to contact us through a web form, we need your name, email address, and telephone number. This information is used to contact you if we need to respond to your question.
We personalize your online experience by remembering information about you with the use of cookies. A cookie is commonly used file containing information you previously submitted. It resides on your computer.
We use a cookie to store information about your event during your visit to our website.
We may use your personal information in the prevention and detection of fraud.
How do we protect your information?
We take all reasonable steps to ensure your personal information is stored safely on our servers. Only employees of the Data Controller can access your information. In accordance with established data protection legislation, we follow strict security procedures in the storage and disclosure of the information you provide to prevent unauthorized access. Our procedures mean we may occasionally request proof of identity before disclosing information to you. We cannot however guarantee the security of any data you disclose to us online.
Do we disclose your information to third parties?
We do not sell, trade, or rent your personal information to third parties.
We employ other companies and individuals to perform functions on our behalf. These may include vendors providing supplies to our locations. These companies will have access to your personal information, but may not use it for any other purpose and are required to process the data in accordance with US Privacy Policy legislation.
Your consent and rights
By using our website you consent to the collection and use of this information by Come Back Shack. Changes to this privacy policy will be posted to this page so that you are kept informed of the information we collect, how we use it, and under what circumstances we disclose it.
Please note the information you provide will not be transferred out of the US.
Under US Privacy Policy legislation you have a right to see the personal information that we keep about you, upon receipt of written request (by mail or email) to the address below.
Your comments
We welcome comments on our privacy policy. Please email your questions and comments to info@comebackshack.com or call us at 828-265-2798.
Loyalty Account Deletion
- Open the Come Back Shack App.
- Login if not currently logged in.
- Open the side drawer menu by clicking the square with 3 horizontal lines in the top left corner of the Dashboard.
- Click the “Update Profile” button.
- At the bottom of the page, you will find a button that says “DELETE ACCOUNT”
- You will be asked to confirm that you want to delete the account, click the confirm button to complete the deletion of your loyalty account.
SMS Terms & Conditions
Subscribers can opt-in for SMS messages from Come Back Shack as a part of the loyalty registration process at comebackshack.com. By doing so, you agree to receive automated promotional and personalized marketing text messages from Come Back Shack to the mobile phone number you provided when signing up. Messages may pertain to promotional programs, new menu items, etc. Messages for this program will be sent from 828-592-8075 and begin with Come Back Shack SMS Club. Consent to receive automated marketing messages is not a condition of any purchase. Message frequency varies. Message and Data rates may apply.
To opt-out of the text messaging program, text the keyword STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to 828-592-8075 to cancel. After texting STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to 828-592-8075, you will receive one additional message confirming that your request has been processed. For more information, contact us at info@comebackshack.com.